From the editor
As we look back on 2023, a few trends and key events stand out. We saw bank failures, heard a lot of talk about digital transformation and worried more and more about fraud. Curious if my recollections matched your info-consumption preferences, I peeked at our most-read content. In 2023, we published more than 400 pieces of content. These 10 jumped to the top.
- “Board Compensation Can Be a Strategic Investment”: Should you pay directors? Five CUs shared their experience with compensating the board.
- “Going for Quality, Not Quantity”: The shift to digital banking is transforming the way CUs interact with members from branch to call center. New approaches put the focus on satisfied members, not just speedy responses in the call center.
- “New Fraud Threats Facing CUs and Members in 2023”: Fake texts from the boss, fake job posts and more—Kathleen Peters, chief innovation officer at Experian Decision Analytics, discussed five fraud predictions and how CUs can combat them.
- “Rising to the Challenge”: In this article from January, credit union and industry leaders discussed the top areas of concern that kept them up at night. Are these still your top worries? What has changed in the past year?
- “Pushing Back Against the Ambition Penalty”: Are women less ambitious than men, or are they simply stuck between a rock and a hard place due to gender norms? Check out this article from our online publication, Advancing Women.
- “Three Opportunities for CUs in Today’s Evolving Digital Lending Landscape”: Brian Hamilton, president of CUES Supplier member Origence Lending Services, explained how to prioritize digital transformation to set up your CU for long-term growth.
- “Six Things You Should Stop Doing on LinkedIn Immediately”: An ethics and social media expert discussed how to use this tool more effectively.
- “Considering the 6 Elements of Risk in the Wake of Several Bank Failures”: Jim Devine, CEO of Hipereon and lead faculty for CUES School of Business Lending, examined the bank failures.
- “How CEOs Can Design Organizations of the Future”: In our top 2023 podcast episode, Deedee Myers, Ph.D., president of CUESolutions provider DDJ Myers, an ALM First company, explained why CEOs should go on a listening tour and talk to CU stakeholders about an organization’s “three time zones”: the past, the present and the future.
- “CFO Focus: Credit Unions Need to Improve Their Efficiency and Monitor Their Cost of Funds”: Bill Handel, general manager and chief economist at Raddon, a Fiserv company, provided a data-driven look at CUs’ current situation.
P.S. As I write this, it’s only mid-November, leaving plenty of time to consume more great content before 2024 arrives. Bookmark cumanagement.com to keep up with our ongoing coverage of the credit union industry. cues icon