by Steve Comer
Director of the Financial Services and Insurance Industries
CUESolutions provider Hyland Software
Links for CUES Podcast 78: Connecting Core and Content to Give Members a Great Experience—an Interview With Stephen Comer
The experience needs to be the same regardless of channel so members can switch channels on a whim. For example, a member might prefer to start a mortgage application online but will need help finishing it in a branch. Credit unions should be ready to meet this need.
Jill Homan, president of DeepTarget