What You Can Learn From Elevations CU's Award-Winning Success With Its Quality Initiative

By Gerry Agnes, CIE

Watch to learn how the credit union won the Malcolm Baldrige National Quality Award twice and get details about upcoming 'sharing days' where you can hear more.

What is the Malcolm Baldrige National Quality Award and how has it affected Elevations Credit Union members? In this video, CUES member Gerry Agnes, CIE, president/CEO of the $2.5 billion CU in Boulder, Colorado, and a member of the CUES Board of Directors, describes the award and details how the quality processes benefit the CU's members. He also invites CUES members to participate in upcoming "sharing days," during which Elevations CU's efforts will be described in more detail. For more information about the sharing days, email

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