There's value in studying how to communicate strategy.
In this video, Oscar Torrealva, CEM, describes his key takeaway from his participation in Advanced Management Program From Cornell University, through which he:
- earned the Executive Certificate in Management and Leadership from Cornell University and CUES,
- become part of the extensive Cornell University community network and
- received the Certified Credit Union Executive Manager designation.
A CUES member, Torrealva is VP/contact center director for $1 billion First Commonwealth Federal Credit Union, Allentown, Pennsylvania.
Download a transcript of the audio.