Applying New Learning to Leading a Call Center

Oscar Torrealva, CEM Photo
VP/Contact Center Director
First Commonwealth Federal Credit Union

There's value in studying how to communicate strategy.

In this video, Oscar Torrealva, CEM, describes his key takeaway from his participation in Advanced Management Program From Cornell University, through which he:

  • earned the Executive Certificate in Management and Leadership from Cornell University and CUES,
  • become part of the extensive Cornell University community network and
  • received the Certified Credit Union Executive Manager designation.

A CUES member, Torrealva is VP/contact center director for $1 billion First Commonwealth Federal Credit Union, Allentown, Pennsylvania.

Download a transcript of the audio.


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