Grow by Improving the Staff and Member Experience

Bryn C. Conway, MBA, CUDE Photo
BC Consulting LLC

4 things credit unions can do to improve the experience they offer staff and members

In this video, Bryn Conway, MBA, CUDE, describes how employee and member experience go hand-in-hand, why experience is important to credit unions' growth and four ways credit unions can boost the experience they offer. Conway is principal of BC Consulting LLC, and a long-time member of the credit union community who helps credit unions define their brands, develop their experiences and grow market share.

Download a transcript of the audio.


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