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hands holding a red heart over a white wooden background
Article
March 2019
The ‘Sweet Spot’ of Member Experience
Understanding pain points leads to exceptional service and member loyalty.
Stephanie Schwenn Sebring
11 minutes
Browse past issues of CU Management »
hands holding a red heart over a white wooden background
Article
March 2019
The ‘Sweet Spot’ of Member Experience
The ‘Sweet Spot’ of Member Experience
By Stephanie Schwenn Sebring

11 minutes
smiling customer service representative shaking hands and greeting a couple
Article
March 2019
Member-First Talent Strategies
Member-First Talent Strategies
By Stephanie Schwenn Sebring

4 minutes
Two photos show the Hiway Federal Credit Union automated prize machine with credit union staff and a winner with a prize hockey jersey.
Article
January 2019
‘APM’ Dispenses Fun at Hockey Game
‘APM’ Dispenses Fun at Hockey Game
By Karen Bankston

2 minutes

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