Why Managers Need to Sometimes Say: 'Keep It Real; Tell Me How You Feel'

Marvin York Photo
VP/Contact Center Member Engagement

How to speak to and encourage employees to promote a healthy work environment

Learn how PSCU’s decision to enact the policy of “Keep it real, tell me how you feel” led to a more inclusive and positive work environment. Marvin York, VP/member engagement of CUESolutions provider PSCU, St. Petersburg, Florida, also speaks to the importance of partnering with CUES on its African American leadership program and offers additional strategies for good communication with employees.

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