Operational Excellence

executives push a red block into place formed by white blocks
by SRM
CUESolutions provider

15 minutes

Seven pillars for post-pandemic operations in banking

Since March 2020, the extent of operational transformation in financial services has been historic. Yet, slowly but surely, consumers and businesses are beginning to rebuild for life after COVID-19. 

One year after the start of the pandemic, after being in the virtual trenches with financial institutions across the U.S. and Europe, SRM project managers were asked which strategies proved most effective when restructuring banking operations for socially distanced times.

SRM proposes seven pillars–three strategic and four tactical–to position banks and credit unions for success in the next normal.

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Operational Excellence: Seven Pillars for Post-Pandemic Operations in Banking
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