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To effectively engage with Latinos, credit unions need to go beyond surface-level outreach to gain a profound understanding of their diverse identities and experiences.

Víctor Miguel Corro, CEO of Coopera Consulting

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Resources for Diversity, Equity and Inclusion  ▶︎
different generations of people
Article
February 2017
Generating Loans by Generation
Baby boomers, Gen X and millennials have different lending needs and wants. Does your credit union have the right loan products—and the right marketing message—to appeal to each generation?
by Bryn C. Conway, MBA, CUDE
12 minutes
Browse past issues of CU Management »
financial advisor talking to senior couple at home
Article
February 2017
Missing Out on a Critical Mission
Missing Out on a Critical Mission
by Les Wallace PhD

4 minutes
Omnichannel concept shows many communication channels with customer
Article
February 2017
Omnichannel: Who's Doing it Best?
Omnichannel: Who's Doing it Best?
by Karen Bankston

1 minute
magnifying glass assessing leaders
Article
February 2017
Assessing Leadership Competencies
Assessing Leadership Competencies
by Pamela Mills-Senn

1 minute
house forms a a chart showing increases
Article
February 2017
Regulatory Bounds of Owning Real Estate
Regulatory Bounds of Owning Real Estate
by Stephen A.J. Eisenberg

4 minutes
Smiling employees of various ages
Article
February 2017
Creative Job Titles Capture Emerging Challenges
Creative Job Titles Capture Emerging Challenges
by Kathryn Cave

5 minutes
The word omnichannel on a blue background
Article
February 2017
Six Steps to Omnichannel
Six Steps to Omnichannel
by Stephanie Schwenn Sebring

2 minutes
broken or torn image of businessmen shaking hands
Article
February 2017
10 Symptoms of a Broken Sales Culture
10 Symptoms of a Broken Sales Culture
by Bob Romano , by Barbara Sanfilippo

1 minute
diagrams projecting from tablet
Article
February 2017
Data-Driven Direction
Data-Driven Direction
by Steven D. Simpson

4 minutes
 business graph shows financial growth
Article
February 2017
New Metric Expands on Return on Assets
New Metric Expands on Return on Assets
by Mike Hales

4 minutes
Hand adding ingredients to a tomato sauce
Article
February 2017
The Secret Sauce of a Successful Conversion
The Secret Sauce of a Successful Conversion
by Alison Van Pelt, PMP

2 minutes
Businessman holding blank ID badge
Article
February 2017
PR Insight: Doing it Live!
PR Insight: Doing it Live!
by Matthew Morris

4 minutes
Theresa Witham
Article
February 2017
The More Things Change ...
The More Things Change ...
by Theresa Witham

3 minutes
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