By Lisa Hochgraf

My eyes were attracted to a recent article from BAI in part because it's written by compliance expert Carl Pry, who has written many good articles for us in the past, and also because it highlights a fast-approaching Dodd-Frank-related deposit availability change that needs to be implemented by front-line staff on July 21. July 21!? That's almost next week.

By Greg Michlig

If your employees are happy and motivated, they’ll do a better job serving members. If members are happy and getting good service, they’ll do more business with your credit union. If your credit union has more profitable members, it’ll succeed financially.

By Amy Stanton

By Dawn Poker

Knowing your philosophy of leadership can be a great starting point for thinking about how to be more effective in coaching others at your credit union, according to Carol Schillios of Schillios Consulting Group, Edmonds, Wash. Not surprisingly then, she started her session at the May meeting of the CUES Florida Council by asking attendees, largely CEOs: “What is your leadership philosophy?”

By Jodi Chambers

By Barb Kachelski, CAE

What comes to mind when you hear the phrase “credit union volunteer"?

I think of a credit union board member. But we overlook a lot of volunteers if we are stuck in this mindset.

The CUES Canada Council Annual Business Meeting I attended recently reminded me that plenty of credit union volunteers are also credit union employees.

By Ronaldo Hardy

By Jimmy Marks

I have big fingers. When my girlfriend asks me to look something up on her smart phone, it’s a trying endeavor. On my solid-button phone? No problem. On her touch screen phone? Problem.

“The restaurant is the Fireworks Pizza Pub,” she’ll say, looking for directions.

“I typed in Fairfax Parking Pug,” I’ll say, defeated. We go through this ritual about once a week.

By Tina K. Hall

By Theresa Witham

Every year, I enter Credit Union Management magazine in the APEX Awards for Publishing Excellence. It is both fun and challenging to look back at the previous year's issues and decide which one to enter. I find myself rereading certain articles and remembering how much I liked a piece of art. Or sometimes how difficult it was to find just the right piece of art! I can only enter one issue so narrowing them down can be tricky.