By Karen Hodgkiss

Benchmarking against other similar institutions can be an excellent reality check for any business. Credit unions that regularly compare their results to others can capitalize on strengths, shore up weaknesses and indentify potential opportunity and pitfalls that may be on the horizon.

By Theresa Witham

By Dan Kaiser

Sponsored by CUNA Mutual Group.

I came across an interesting stat the other day and had an enlightening conversation soon after. I’ll get to the conversation in a bit, but first the stat:

By Erin Templer

By Karen Hodgkiss

By Sarah Bang and Craig Beach

More so than most, young people might just pick a financial institution based on its ability to enable their dreams.

By Lisa Hochgraf

Hypothesis: Extroverted leaders enchance group performance when employees are passive, but introverted leaders are more effective with proactive employees.

By Lisa Hochgraf

Last week I mused about the value of the new-fangled ATMs that link the traditional ability to do withdrawal and deposit transactions with the new ability to have a video conference with a live person. (Read “No Kids at the Car Wash.”)

However, on my recent trip to see a friend in Chicago, she showed me an even better reason to go to an ATM: cupcakes!

By Samantha Paxson

If you ask a credit union employee or consultant where they think people should put their money – credit union or bank – the winner, of course, is credit union. But how exactly do you explain this to members and potential members?