By Lisa Hochgraf

During CUES Advanced School of Risk Management in Boston, John Bugalla talked about the necessary qualifications of a risk management "expert." Bugalla is principal of ERMinsights, Indianapolis.

By Karen Hodgkiss

By Michael Daigneault

There are many wonderful adjectives to describe credit unions and their leadership, and one that almost universally holds true is “well-intentioned.” All of the credit unions I’ve worked with over the years have been committed to doing the right thing for their organizations, membership and communities. Where I derive immense job satisfaction is helping credit unions turn “well-intentioned” into “effective.”

By Lisa Hochgraf

A-paper auto loans have a very thin margin. In contrast, you can make serious money on D- and E-paper auto loans, Brett Christensen told attendees of CUES School of Consumer Lending today in Boston.

To illustrate this idea, Christensen described two loans he recently saw in process in his work as owner of CU Lending Advice.

By Mike Neill

By Wallace Jones

With home-buying season upon us, it is time credit unions tidy up their home lending message so they can hit the ground running as demand begins to increase during a traditionally busy season. Making your message clear and concise will not only neutralize the competition’s efforts to lure members away, but will ultimately result in long-term business.

By Kristie Wimmer

The Ohio Council of CUES hosted an educational meeting in early May featuring Michael Hudson, Ph.D., president of Credit Union Strategy in Rehoboth Beach, Del. Hudson is a quotable guy, and gave attendees a great deal to think about.

By Kristie Wimmer

I am very proud to announce that five CUES Councils have joined together to donate $500 each to the Fred Johnson Scholarship Fund: the CUES Canada Council, the CUES Delaware Council, the CUES Iowa Council, the CUES New England Council, and the CUES Rocky Mountain Council.

By Lisa Hochgraf

By Wallace Jones

Cross-selling home loans means taking service excellence beyond the “people helping people” mantra with which credit union leaders and employees are so familiar. It means service excellence becomes personal, as all employees make it their mission to not only aid members with what they ask, but also to make offerings available before members even anticipate their own need for them.