No Kids at the Car Wash
By Lisa Hochgraf
My son and I have always liked to go to a particular car wash ... the only one in our area where you would pay a kid on entrance, ride the rails through the brushes and, at the end, have that same teenager use a towel to dry your car and earn his tip.
Time to Treat Investment Programs as Core Products
By Hendrix Niemann
Over the years, I’ve wondered why credit unions don’t make a big deal about their investment and insurance programs, since the benefits of doing so are obvious. Let me give you a few examples.
Good Teachers See Their Subjects Everywhere
By Lisa Hochgraf
At the close of one day of CUES Advanced School of Risk Management in Boston, instructor John Bugalla told me about how he loves to shop outlet mall sales for Ralph Lauren Polo products. He loves to get the best deals--percentages off percentages off. And he loves to shop for himself and the grandbaby that's expected next month.
Taking the Risk
By David Reed
Successful Collections Staffing Strategies
By Lisa Hochgraf
Logic has it that if you make a mess, you clean it up. Brett Christensen applies this logic in the first of several successful collections staffing strategies he recommended to attendees of CUES Advanced School of Consumer Lending in Boston.
The Garage Versus the Safe
By Ron Daly, DigitalMailer, Inc.
I have a garage attached to my house. There's a door that slips into the kitchen and a workbench, and just enough space for my two cars.
Lessons From the NFL
By John Pesh
What Can You Learn from 'Luddite Lisa'?
By Lisa Hochgraf
My husband is a technologist. An electrical engineer and a professor at RIT, he lives and breathes trying out new hand-held devices, learning how to program the new 3-D printer in his campus department, and designing the new audio engineering lab on campus.
Everybody Pays Somebody
By Lisa Hochgraf
"Think like a collector and give me your first response to this statement," Brett Christensen told attendees of the CUES School of Consumer Lending Monday in Boston: "Everybody pays somebody."
"True," they responded to Christensen, owner of CU Lending Advice.
Mortgage Strategy Matters
By Lisa Hochgraf
To be fully successful, mortgage lenders need to know where they're headed and why, suggested Thomas Pinkowish during CUES School of Mortgage Lending in Boston.
President of REMOC Associates, Essex, Conn., Pinkowish described a four-step strategic planning process for mortgage lenders:
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