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The ability to adapt, innovate and persevere is not only rooted in the history of credit unions but is paramount for their continued success and positive impact.

Heather McKissick, I-CUDE, CEO of CUES

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Resources for Diversity, Equity and Inclusion  ▶︎
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Article
March 2019
The ‘Sweet Spot’ of Member Experience
Understanding pain points leads to exceptional service and member loyalty.
by Stephanie Schwenn Sebring
11 minutes
Browse past issues of CU Management »
hands holding a red heart over a white wooden background
Article
March 2019
The ‘Sweet Spot’ of Member Experience
The ‘Sweet Spot’ of Member Experience
by Stephanie Schwenn Sebring

11 minutes
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March 2019
Member-First Talent Strategies
Member-First Talent Strategies
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Distinguishing Himself at an Early Age
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Portals in Practice
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Communication After a Real Disaster
Communication After a Real Disaster
by Richard H. Gamble

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Reformulating CU’s Margin Model
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11 minutes
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Mergers for Market Strength
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From Lender to Leader
From Lender to Leader
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March 2019
Career Advice From Lending Leaders
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by Pamela Mills-Senn

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https://www.cues.org/professional-development/training-education/institutes/strategic-innovation-institute
Article
March 2019
Free Them & They’ll Fly
Free Them & They’ll Fly
by Michael M. George, CCE, CIE

2 minutes
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August 2023 magazine cover

 
 
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