The Easy Way for Good Business Banking
Angela Russell, VP/diversity, equality & inclusion, CUNA Mutual Group, Madison, Wisconsin, describes how those leading diversity & inclusion programs need to know why they’re doing it (because it’s not always going to be easy); obtain a high level of support from executives at the top of their organizations; secure resources; approach the work with a sense of “confident humility”; and learn to manage pushback.
To use analytics to create an exceptional member experience, credit unions need to know the potential impact of using descriptive, predictive and prescriptive data. SVP/Sales and Solutions Consulting for CUES Supplier member PSCU, Brian Scott talks in this episode about how data forms the foundation of the member experience —and can guide CUs on their next steps in using data to help members.
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