Articles

Black real estate agent shows home to a Black family
Article

Diversity Insight: Addressing Racial Bias in the Home Appraisal Industry
Diversity Insight: Addressing Racial Bias in the Home Appraisal Industry
By Tyreo Harrison

4 minutes
hand with light bulb in front of map of Africa
Article

Everyone Learns When African and U.S. Credit Union People Get Together
Everyone Learns When African and U.S. Credit Union People Get Together
By Angela Prestil, I-CUDE, CUDE, ADE, AADE, Katy Zaleski, CUDE, ADE

5 minutes
consumer using smartphone to indicate 100% satisfaction with green meter and smiley face
Article

Why Should Credit Unions Prioritize Member Retention?
Why Should Credit Unions Prioritize Member Retention?
By Barry Kirby

5 minutes
businessperson shaking hands over a table
Article

Good Governance: How Using a Recruiter Can Boost Board Succession Planning Efforts
Good Governance: How Using a Recruiter Can Boost Board Succession Planning Efforts
By Gisèle Manole

4 minutes
people lined up holding hands on blue sky
Article

USF FCU’s Strategic Planning Process Promotes Alignment
USF FCU’s Strategic Planning Process Promotes Alignment
By Felicia Hudson Hannafan

4 minutes
Asian executive thinking with laptop
Article

The Playbook: Learn to Think Like a C-Suite Executive
The Playbook: Learn to Think Like a C-Suite Executive
By John Pembroke

4 minutes
meter for shaking up and disuption
Article

CFPB Poised to Shake Up Competition for Consumers
CFPB Poised to Shake Up Competition for Consumers
By Paul Davis

3 minutes
digital illustration of two cute AI chatbots interacting with software and saying H
Article

Tech Time: Is Integrating Conversational AI Into Your MX Flow Worth It?
Tech Time: Is Integrating Conversational AI Into Your MX Flow Worth It?
By Bill Schwaab

4 minutes
young woman wearing headset
Article

Fifteen Cloud Contact Center Security Essentials for Credit Unions
Fifteen Cloud Contact Center Security Essentials for Credit Unions
By Andrew Casson

5 minutes
mature executives leads work meeting with team
Article

Lending Perspectives: It’s Time to Work on Your Business Model
Lending Perspectives: It’s Time to Work on Your Business Model
By Bill Vogeney

8 minutes
woman sitting in front of yellow background with API graphic
Article

Lenders Find the Right Connections for a Modern User Experience
Lenders Find the Right Connections for a Modern User Experience
By Origence

3 minutes
smiling young blogger taking social media selfie in front of city street surrounded by many likes and reaction emojis
Article

Inside Marketing: What You Need to Know About User Generated Content
Inside Marketing: What You Need to Know About User Generated Content
By Elisa Rode

2 minutes
striped cat who made a mistake covering its face in shame
Article

Leadership Matters: An Actionable Solution to the Mistakes Leaders Make
Leadership Matters: An Actionable Solution to the Mistakes Leaders Make
By Dan Rockwell

2 minutes
future years written on a highway at sunset
Article

How Future-Ready Technology Helps Credit Unions Pivot in a Changing Market
How Future-Ready Technology Helps Credit Unions Pivot in a Changing Market
By Doug Donofrio

4 minutes
a wooden dummy falling into a pitfall
Article

Four Pitfalls to Avoid in Board-Level Strategic Planning
Four Pitfalls to Avoid in Board-Level Strategic Planning
By Lisa Hochgraf

3 minutes
hands protecting blue car
Article

Is Diversification in Your Auto Loan Offerings the Saving Grace for Non-Interest Income Generation?
Is Diversification in Your Auto Loan Offerings the Saving Grace for Non-Interest Income Generation?
By Stephen Lang

3 minutes
graph of stacks of coins with light bulb
Article

CFO Focus: The Capital Conundrum
CFO Focus: The Capital Conundrum
By John Demeritt

5 minutes
young Asian businesswoman practices presentation in front of bathroom mirror
Article

NextGen Know-How: How to Turn Your Inner Critic Into Your Inner Coach
NextGen Know-How: How to Turn Your Inner Critic Into Your Inner Coach
By Laurie Maddalena, MBA, CSP, CPCC

6 minutes
manager shaking hands and greeting new hires at the office
Article

HR Answers: Revamping New-Hire Training
HR Answers: Revamping New-Hire Training
By Peggy Pascale, Kellyanne Labenski

6 minutes
smiling silver haired shop owner in green apron stands in front of store shelves stocked with colorful items
Article

Canadian CUs and Small Business: Working Together Works
Canadian CUs and Small Business: Working Together Works
By David Israelson

12 minutes
Smiling employees in office wave to coworker on screen during video conference call
Article

COVID Changes Canadian Workplaces
COVID Changes Canadian Workplaces
By Art Chamberlain

13 minutes
dollars in rainbow colors
Article

The Value of the Rainbow Market
The Value of the Rainbow Market
By Lisa Hochgraf

4 minutes
rainbow button on money
Article

Diversity Insight: 3 Financial Challenges LGBTQ+ Community Members Face
Diversity Insight: 3 Financial Challenges LGBTQ+ Community Members Face
By Linda Bodie

5 minutes
seedling plant grows up through space left by missing puzzle piece surrounded by a white puzzle
Article

How to Achieve Maximum Potential
How to Achieve Maximum Potential
By Celia Shatzman

5 minutes
Woman scratches head while looking at empty leather wallet
Article

Solving Members’ Liquidity Puzzles
Solving Members’ Liquidity Puzzles
By Richard H. Gamble

8 minutes
black leather gloved hand holds up smartphone with red screen depicting an open padlock and the word hacked
Article

Fraud Never Sleeps
Fraud Never Sleeps
By Diane Franklin

13 minutes
digital image of a red padlock projecting more images of yellow and blue padlocks
Article

It Takes a Village to Combat Fraud
It Takes a Village to Combat Fraud
By Diane Franklin

2 minutes
match lighting burner flames on gas stove
Article

How to Ignite Board Effectiveness
How to Ignite Board Effectiveness
By Felicia Hudson Hannafan

9 minutes
smartphone projecting image of data and technology icons
Article

Fintech for the Win
Fintech for the Win
By Stephanie Schwenn Sebring

14 minutes
CUES managing editor and publisher Theresa Witham
Article

Get a Confidence Boost
Get a Confidence Boost
By Theresa Witham

2 minutes