Articles

businesswoman out of focus in background holds out hands to form a square window in sharp focus in foreground
Article

NextGen Know-How: Focus and Leadership
NextGen Know-How: Focus and Leadership
By Laurie Maddalena, MBA, CSP, CPCC

6 minutes
anxious Gen Z woman with smartphone
Article

How Your Credit Union Can Help Alleviate Gen Z’s Financial Anxiety
How Your Credit Union Can Help Alleviate Gen Z’s Financial Anxiety
By Zephyr Jaeger

4 minutes
a light bulb with yellow pieces and a hand on a yellow background
Article

The Board of Directors’ Education Policy Promotes Having Educated and Visionary Top Leaders
The Board of Directors’ Education Policy Promotes Having Educated and Visionary Top Leaders
By Kevin Smith

4 minutes
crown with jewels
Article

Protecting the Crown Jewels During Heightened Cybersecurity Risk Periods
Protecting the Crown Jewels During Heightened Cybersecurity Risk Periods
By Charles Perez

5 minutes
young black man working on his laptop with thumbs up
Article

Three Ways Credit Unions Can Satisfy Members in a Digital-First Society
Three Ways Credit Unions Can Satisfy Members in a Digital-First Society
By Craig McLaughlin

5 minutes
The Great Resignation typed text above orange typewriter with word Resignation crossed out and Opportunity typed above it
Article

HR Answers: Why the ‘Great Resignation’ Is Really a Great Opportunity
HR Answers: Why the ‘Great Resignation’ Is Really a Great Opportunity
By Rick Grimaldi

10 minutes
CUES managing editor and publisher Theresa Witham
Article

Staying Strategic
Staying Strategic
By Theresa Witham

3 minutes
wooden blocks with up arrows and word inflation stacked into a staircase
Article

Grow Loans During Inflation
Grow Loans During Inflation
By Stephenie Williams

3 minutes
number 12 baseball player holding baseball bat pumps fists in victory in front of stadium crowd
Article

How Credit Unions Can Hit More Lending Home Runs
How Credit Unions Can Hit More Lending Home Runs
By Celia Shatzman

5 minutes
smiling young businesswoman crosses arms and stands in front of group of diverse job candidates
Article

Making a Succession Announcement
Making a Succession Announcement
By Diane Franklin

2 minutes
confident smiling businesswoman stands in front of row of job candidates who are holding question marks in front of their faces
Article

Increased Focus on Succession Planning
Increased Focus on Succession Planning
By Diane Franklin

11 minutes
woman shields eyes while looking out over water at sun over horizon
Article

Five Success Tips for Horizon Scans
Five Success Tips for Horizon Scans
By Kirk Leverington, MBA, CMC

2 minutes
jogger observes sun rising over horizon
Article

Effective Horizon Scanning
Effective Horizon Scanning
By Felicia Hudson Hannafan

6 minutes
person interacts with smartphone projecting glowing image of a chatbot
Article

Recognizing Intentions
Recognizing Intentions
By Richard H. Gamble

2 minutes
glowing white robotic hand typing on a laptop keyboard
Article

AI Becomes Productive
AI Becomes Productive
By Richard H. Gamble

12 minutes
silver and gold coins representing bitcoin and other cryptocurrency on a blue circuit board
Article

The Cryptocurrency Challenge
The Cryptocurrency Challenge
By Art Chamberlain

11 minutes
Black real estate agent shows home to a Black family
Article

Diversity Insight: Addressing Racial Bias in the Home Appraisal Industry
Diversity Insight: Addressing Racial Bias in the Home Appraisal Industry
By Tyreo Harrison

4 minutes
hand with light bulb in front of map of Africa
Article

Everyone Learns When African and U.S. Credit Union People Get Together
Everyone Learns When African and U.S. Credit Union People Get Together
By Angela Prestil, I-CUDE, CUDE, ADE, AADE, Katy Zaleski, CUDE, ADE

5 minutes
consumer using smartphone to indicate 100% satisfaction with green meter and smiley face
Article

Why Should Credit Unions Prioritize Member Retention?
Why Should Credit Unions Prioritize Member Retention?
By Barry Kirby

5 minutes
businessperson shaking hands over a table
Article

Good Governance: How Using a Recruiter Can Boost Board Succession Planning Efforts
Good Governance: How Using a Recruiter Can Boost Board Succession Planning Efforts
By Gisèle Manole

4 minutes
people lined up holding hands on blue sky
Article

USF FCU’s Strategic Planning Process Promotes Alignment
USF FCU’s Strategic Planning Process Promotes Alignment
By Felicia Hudson Hannafan

4 minutes
Asian executive thinking with laptop
Article

The Playbook: Learn to Think Like a C-Suite Executive
The Playbook: Learn to Think Like a C-Suite Executive
By John Pembroke

4 minutes
meter for shaking up and disuption
Article

CFPB Poised to Shake Up Competition for Consumers
CFPB Poised to Shake Up Competition for Consumers
By Paul Davis

3 minutes
digital illustration of two cute AI chatbots interacting with software and saying H
Article

Tech Time: Is Integrating Conversational AI Into Your MX Flow Worth It?
Tech Time: Is Integrating Conversational AI Into Your MX Flow Worth It?
By Bill Schwaab

4 minutes
young woman wearing headset
Article

Fifteen Cloud Contact Center Security Essentials for Credit Unions
Fifteen Cloud Contact Center Security Essentials for Credit Unions
By Andrew Casson

5 minutes
mature executives leads work meeting with team
Article

Lending Perspectives: It’s Time to Work on Your Business Model
Lending Perspectives: It’s Time to Work on Your Business Model
By Bill Vogeney

8 minutes
woman sitting in front of yellow background with API graphic
Article

Lenders Find the Right Connections for a Modern User Experience
Lenders Find the Right Connections for a Modern User Experience
By Origence

3 minutes
smiling young blogger taking social media selfie in front of city street surrounded by many likes and reaction emojis
Article

Inside Marketing: What You Need to Know About User Generated Content
Inside Marketing: What You Need to Know About User Generated Content
By Elisa Rode

2 minutes
striped cat who made a mistake covering its face in shame
Article

Leadership Matters: An Actionable Solution to the Mistakes Leaders Make
Leadership Matters: An Actionable Solution to the Mistakes Leaders Make
By Dan Rockwell

2 minutes
future years written on a highway at sunset
Article

How Future-Ready Technology Helps Credit Unions Pivot in a Changing Market
How Future-Ready Technology Helps Credit Unions Pivot in a Changing Market
By Doug Donofrio

4 minutes