Articles

smartphone chatbot delivers customer service through conversational artificial intelligence
Article

Conversational Artificial Intelligence Primed to Redefine Member Experience in 2022
Conversational Artificial Intelligence Primed to Redefine Member Experience in 2022
By Bill Schwaab

6 minutes
B- grade written on exam paper
Article

U.S. Corporate Governance Backslides to Lower ‘B-’ Grade for 2021
U.S. Corporate Governance Backslides to Lower ‘B-’ Grade for 2021
By ACGI

3 minutes
couple takes selfie when buying a card at a dealership
Article

Who Benefits From Outsourced Indirect Auto Lending?
Who Benefits From Outsourced Indirect Auto Lending?
By Lee Easterwood

3 minutes
yellow paper boat leading black paper boats
Article

Diversity Insight: VyStar Credit Union Delivering on Its One Core Value, ‘Lead by Example’
Diversity Insight: VyStar Credit Union Delivering on Its One Core Value, ‘Lead by Example’
By Allie Braswell Jr.

6 minutes
smiling circle of employee team members put hands together to support each other
Article

Key Factors for Reducing Turnover and Combatting the Great Resignation
Key Factors for Reducing Turnover and Combatting the Great Resignation
By Rhonda Hall

4 minutes
hand touching techy blue phone icon
Article

Pairing Security and Convenience in the Contact Center
Pairing Security and Convenience in the Contact Center
By Mark Horne

4 minutes
CUES managing editor and publisher Theresa Witham
Article

March by the Numbers
March by the Numbers
By Theresa Witham

2 minutes
collage of headshots of leadership development program participants from PSCU
Article

Building Bold, Effective Black Leadership
Building Bold, Effective Black Leadership
By Felicia Hudson Hannafan

9 minutes
mature woman in glasses studies a paper printout while also looking at her laptop
Article

Board Portals Are Table Stakes Today
Board Portals Are Table Stakes Today
By Diane Franklin

9 minutes
green arrow pointing up labelled LONG and red arrow pointing down labelled SHORT
Article

‘Plain-Vanilla’ Interest-Rate Swaps Go as Long or as Short as Needed
‘Plain-Vanilla’ Interest-Rate Swaps Go as Long or as Short as Needed
By Richard H. Gamble

2 minutes
miniature green wooden houses on a balance sheet chart
Article

Six Pitfalls to Avoid in Managing Interest Rates
Six Pitfalls to Avoid in Managing Interest Rates
By Richard H. Gamble

10 minutes
digital illustration of a colorful wrench made of circuitry
Article

Digital Marketing Tune-Up
Digital Marketing Tune-Up
By Stephanie Schwenn Sebring

14 minutes
digital image of a cloud with up and down arrows raining data in streams of 0s and 1s
Article

Core Systems: Head in the Cloud
Core Systems: Head in the Cloud
By Celia Shatzman

13 minutes
paper cutout illustration of a green landscape surrounding a cityscape with windmills and a bicycle
Article

Good for Business and the Planet
Good for Business and the Planet
By Art Chamberlain

9 minutes
Black businesswoman leader mentoring a young female colleague at the office
Article

HR Answers: Are You Leveraging Your Credit Union’s Greatest Resource?
HR Answers: Are You Leveraging Your Credit Union’s Greatest Resource?
By Sherry Hartnett, Ph.D.

4 minutes
woman leading a board meeting wide view
Article

How an Outsider Can Support the Credit Union Strategy Conversation
How an Outsider Can Support the Credit Union Strategy Conversation
By George Hofheimer

5 minutes
illustration of digital marketing systems and reports
Article

Digital Marketing Success Stories
Digital Marketing Success Stories
By Stephanie Schwenn Sebring

4 minutes
creepy devil in silhouette
Article

On Compliance: The Devil’s in Determining Which Data Security and Privacy Rules Apply
On Compliance: The Devil’s in Determining Which Data Security and Privacy Rules Apply
By Glenn Harrison, Lisa Hochgraf

3 minutes
Retro pixel art outdoor landscape with level up game banner
Article

Tech Time: The Promise of AI
Tech Time: The Promise of AI
By Brendan Deakin

9 minutes
young businesswoman working from home
Article

Good Governance: Make the Most of your Board Portal
Good Governance: Make the Most of your Board Portal
By Diane Franklin

3 minutes
hybrid meeting with coffee mugs and a laptop with executives in a video session on a table
Article

Video Meetings Might Become Optional, But Aren’t Going Away
Video Meetings Might Become Optional, But Aren’t Going Away
By Jennie Boden

7 minutes
smiling man with laptop
Article

Lending Perspectives: ‘Geeks’ Wanted
Lending Perspectives: ‘Geeks’ Wanted
By Bill Vogeney

5 minutes
Teresa Freeborn
Article

Earning Your Worth
Earning Your Worth
By Pamela Mills-Senn

6 minutes
young girl stands by herself with arms folded defensively at playground park while group of 3 children exclude her
Article

The Playground Bully Grows Up
The Playground Bully Grows Up
By Jennie Boden

5 minutes
Black woman holds two stacks of coins where one is noticeably smaller
Article

Mind the Pay Gap
Mind the Pay Gap
By Bryn C. Conway, MBA, CUDE

11 minutes
small business man looks at big exclamation point
Article

The Playbook: The Value of Thinking Broadly About Leadership Learning
The Playbook: The Value of Thinking Broadly About Leadership Learning
By John Pembroke

3 minutes
digital illustration of computer displaying open email envelope next to smartphone displaying an address field to send message
Article

Inside Marketing: The Secrets of Successful Email Campaigns
Inside Marketing: The Secrets of Successful Email Campaigns
By Stephanie Schwenn Sebring

4 minutes
businesswoman leader works alone in dark office at night
Article

Leadership Matters: Talking Openly About Workaholism
Leadership Matters: Talking Openly About Workaholism
By Sophie Bishop

6 minutes
Smartphone with list checkboxes
Article

The Board Portal Wish List
The Board Portal Wish List
By Diane Franklin

3 minutes
illustration of black men and women with conversation bubbles
Article

Talking About the Black Lived Experience Can Be Tough
Talking About the Black Lived Experience Can Be Tough
By JaiDei Jackson, LPC, CPA

6 minutes